When I got this once, I read it and deleted it. When I got this again, I had to stop and investigate.
Dear #$% Customer,
#$% values your trust and wants to make you aware of a recent incident. We learned from our email provider, Epsilon, that limited information about you was accessed by an unauthorized individual or individuals. This information included your name and email address and did not include any financial or other sensitive information. We felt it was important to notify you of this incident as soon as possible. We apologize for any inconvenience and have outlined below a number of email safeguards to help ensure your privacy online.
Email scams, spam, and other attacks on email systems are on the rise, but, by taking certain precautions when receiving emails, you can continue to safely use email for your business and personal needs:
Don’t open links or attachments from people you don’t know and trust.
Don’t provide personal, financial, or other sensitive information when asked to do so by email. Most reputable companies do not ask for such information by email, and, rest assured, we will not do so.
If you receive an email appearing to come from us that does ask you for sensitive information, do not respond, click on any links, or download any attachments. Instead, please inform us immediately at the toll-free number or email address provided below.
We take your privacy very seriously and work diligently to protect your information, whether held by us or by our service providers. #$%’s internal databases, which store all customer-provided data, were in no way compromised. Our email provider has taken significant steps to further protect the limited customer information held in its databases. If you have any questions or concerns regarding this incident, please contact us toll free at 1-800-123-3456 or email us at customerservice@#$%.com.
Apparently, there was an email marketing company who was hacked and now someone out there has our email addresses (and hopefully, just that).
The big fear is that the hackers will go ‘phishing’ for information.
The company, Epsilon, reported that someone hacked into its computer system and stole an unknown number of e-mail addresses and names. This company does big business- 40 billion e-mails per year on behalf of 2,500 clients.
Here is a link to the companies affected. Among them, Walgreens, Kroger, and Captital One.
Epsilon Notifies Clients of Unauthorized Entry into Email System
IRVING, TEXAS – April 1, 2011 – On March 30th, an incident was detected where a subset* of Epsilon clients’ customer data were exposed by an unauthorized entry into Epsilon’s email system. The information that was obtained was limited to email addresses and/or customer names only. A rigorous assessment determined that no other personal identifiable information associated with those names was at risk. A full investigation is currently underway.
For Media Inquiries please contact Jessica Simon (212-457-7135, email@example.com)
For Consumer Inquiries please contact Sarah Branam (303-410-5369, firstname.lastname@example.org)
* Updated April 4, 2011: The affected clients are approximately 2 percent of total clients and are a subset of clients for which Epsilon provides email services.